MCN Healthcare

Browser Support Information

In order to use our Policy Manager and/or Contract Manager System, you will need:

  1. High speed Internet access using Cable, DSL, Fiber, or similar - with a recommended speed of 1 Mbps or greater
  2. Windows 7 or later, Mac OS X
  3. Adobe PDF reader
  4. Javascript Enabled

Browser Support:

Google Chrome

Version 60 or Greater
Internet Explorer

Version 11
Microsoft Edge

Any Version

Current Browser Information:

Operating system
Browser
IP Address
Browser Size
Screen Size
Javascript Enabled
Flash

Full User Agent:


Plug-in Requirements:

 Adobe PDF Reader

In order to view documents on our Policy / Contract Manager System, you will need Adobe PDF Reader.

Adobe Reader installs a "plug-in" into your browser so it will automatically open PDF (Portable Document Format) documents to view and/or print.

To test if you already have a PDF reader installed on your computer, click on the sample PDF document below.

Test PDF Document

If the above sample PDF document opened, you are ready to access our Policy / Contract Manager System.

If it did not open, it is likely that you do not have a PDF reader installed on your computer, or it is not up to date.

You can download a free copy of Acrobat Reader from Adobe's web site.

If you already have Adobe Acrobat installed, please verify that you have version 9 or greater.

Click the "Adobe PDF" button below and follow the instructions on Adobe's web site to download Acrobat Reader to your computer.

Once you have installed Acrobat Reader, you can return to this MCN Test Site and try to open the above sample PDF document.

Make sure that you install a modern web browser recommended above before you install Acrobat Reader.

Please note: there are settings in Adobe that will allow PDF documents to open "in-line". Please see the Adobe website for more info.

 Javascript Support

In order to view some sections of the Policy / Contract Manager system, you will need to have a current version of Javascript installed and enabled on your computer. Javascript is a programming language that makes web programming more dynamic and interactive.

 Adobe Flash

In order to enjoy some features of the Policy / Contract Manager system, including training videos and modules, you will need to have a current version of Adobe Flash installed on your computer.

Flash is a multimedia and software platform used for authoring graphics, internet applications, and interactive multimedia content.

To test if you already have Flash installed, click on the Flash logo to the left.

If the web page opened and displayed "Flash Player is running on your system.", you are ready to access our Policy / Contract Manager System.

If the web page opened and did not display a motion graphic, it is likely that you do not have Flash installed on your computer.

You can download a free copy of Flash from the Adobe web site.

If you already have Flash installed, please verify that you have version 11 or greater.

If you do not have Flash installed, please follow the prompts on the Adobe Flash website to install the latest version to your computer.


Browser Troubleshooting:

 Google Chrome
Clear Cache
  1. On your browser toolbar, Click “History”
  2. Then click “Clear Browsing Data”
  3. Select the checkboxes for Cookies and site data and Cached images and files
  4. Use the menu to select the time frame of the data you wish to delete
  5. Tap Clear browsing data

Trusted Sites
  1. Click the 3 lines or dots on the far right of the Address bar
  2. Click on Settings, scroll to the bottom and click the “Show Advanced Settings” link
  3. Click on Change proxy settings
  4. Click the Security tab > Trusted Sites icon, then click Sites
  5. Enter the URL of your Trusted Site, then click Add
  6. Click Close > OK
 Edge
Cache
  1. Select the Settings and More menu (the three ellipses)
  2. Select Settings
  3. Select the Privacy & Security tab in the left pane of the Settings menu
  4. Select the Choose What to Clear button in the Clear Browsing Data section
  5. Select the checkboxes of the types of data you want to clear from the cache
  6. Choose Clear
 Internet Explorer
Clear Cache
  1. From Tools (the gear icon in the upper right hand corner of the browser) select "Internet Options"
  2. In the "General" tab, in the Browsing History section, click "Delete"
  3. Choose "Temporary Internet files and website files" to clear the cache.
  4. Select any additional options
  5. Click "Delete"

Trusted Sites
  1. From Tools (the gear icon in the upper right hand corner of the browser) select "Internet Options"
  2. Click the "Security" Tab
  3. Click "Trusted Sites" (Green check mark)
  4. Click sites
  5. Click "Add" next to the "Add this website to the zone" OR Copy and paste the URL to your Policy / Contract Manager site and click add

Active X Filtering
  1. From Tools (the gear icon in the upper right hand corner of the browser) select "Internet Options"
  2. Click the "Safety" option
  3. ActiveX Filtering should NOT be checked. Uncheck it if it is

Compatibility View Settings
  1. From Tools (the gear icon in the upper right hand corner of the browser) select "Internet Options"
  2. Click "Compatibility view settings"
  3. Look for ellucid under "Websites you’ve added to Compatibility View"
  4. If it is there, please remove it

We'll see you online!

MCN Customer Experience Team

800-538-6264 option 1 or techsupport@mcnhealthcare.com